Booking, Cancellation and Refund Policy

Last updated: October 28, 2026

These booking, cancellation and refund terms explain how to reserve a journey with Vero Trip and what happens if your travel plans change. Please read them together with your itinerary, quotation and written booking confirmation.

1. Booking and payment

Review your travel proposal

Before paying, check the travel dates, traveller names, itinerary, accommodation, transport, guide services, included and excluded costs, total price and currency in your written proposal. Let your Vero Trip travel advisor know about any corrections or special requirements before you confirm.

Pay a 50% deposit

A deposit equal to 50% of the total trip cost is required at the time of booking. Your advisor will provide the payment instructions for your booking. Please use the payment details supplied directly by Vero Trip and include your booking reference where provided.

An enquiry or quotation does not by itself confirm a reservation. Your booking is confirmed when Vero Trip has received the required payment and issued written confirmation of your arrangements.

Pay the balance 7 days before departure

The remaining 50% must be paid 7 days before the tour start date. For bookings made within 7 days of the tour start date, full payment is required at the time of booking. Your confirmation will state the amount, currency and payment deadline.

Any booking-specific terms

The standard terms on this page apply unless different terms are expressly stated in your written travel proposal or booking confirmation and agreed before payment. Check any such terms with your advisor before confirming the booking.

2. Checking and changing your booking

Please make sure the names and travel-document details used for reservations match the documents you will travel with. Tell your advisor promptly if your dates, passenger details, room requirements or other arrangements change.

Requests to change a confirmed itinerary are subject to availability. Your advisor will explain any revised price, ticket restrictions or supplier charges before you agree to the change. A requested change is confirmed only when Vero Trip confirms the revised arrangements in writing.

3. Cancellation by the traveller before departure

We understand that travel plans can change. After payment confirmation, you may request cancellation. All periods below are counted in calendar days before the tour start date, and percentage charges are calculated on the total trip cost, not only the deposit.

The 10%, 30% and 60% cancellation charges exclude any losses incurred when cancelling or refunding reserved flight or train tickets. These ticket-related losses are payable separately and will be itemised in your cancellation calculation.

4. Cancellation for safety risks or government restrictions

If severe weather poses a safety risk, or government restrictions apply, including restrictions related to public health, Vero Trip may cancel the trip as late as one day before departure.

In this situation, the tour payments you have made will be refunded, less any actual losses incurred in cancelling or refunding reserved flight and train tickets. This applies whether you have paid only the deposit or the full tour price.

For flights you book independently, cancellation and refund requests must be made directly with the airline or your ticket provider. Vero Trip does not reimburse cancellation charges for independently booked flights.

5. Cancellation due to political events or natural forces

If the tour is cancelled due to political events or natural forces, travellers will receive a 100% refund of the tour fee paid, less any losses incurred when refunding reserved flight and train tickets. Bank charges for returning funds are payable by the traveller.

Cancellation on these grounds must be supported by documentation from a third party.

6. How to request a cancellation or refund

Send your request in writing to your Vero Trip travel advisor or trip@gochinaholiday.com. Include the lead traveller’s name, booking reference if available, tour start date and whether you want to cancel the whole booking or only part of it.

The cancellation date is the date Vero Trip receives your written request. Keep a copy of your message. If the request is urgent or you have not received an acknowledgement, please contact your advisor to check that it has been received.

We will confirm the applicable cancellation charge, any separately payable ticket losses, the refundable amount and the refund arrangements in writing. Your advisor will advise on the expected processing time for your payment method; the time taken for funds to appear in your account also depends on the bank or payment provider.

These terms do not limit any rights that cannot be excluded under applicable law.